TRADE TERMS
A WORKING THEORY APS
General information
A Working Theory ApS
Stengård's Alle 95
2800 Kongens Lyngby
CVR no.: 41885017
Telephone: 28579503
E-mail: kundeservice@aworkingtheory.dk
PAYMENT
A Working Theory ApS accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, Anyday & MobilePay. The payment will only be debited from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT.
When paying with Anyday, we withdraw the first payment when the item is dispatched. You then pay a monthly benefit on the last working day of the next three months. This benefit depends on your order total and payment plan. If you pay all installments on time, there is zero interest and fees. If you return your purchase, your agreement with Anyday will automatically end. Read more about terms for use of Anyday here: https://da.anyday.io/terms-conditions/shopper.
DELIVERY
A Working Theory ApS aims to ship orders placed before 15 the same day, orders are then sent the next working day.
We ship to all of Denmark. We offer free delivery throughout Denmark. Goods will be delivered to the delivery address specified in the order or to the specified parcel shop, unless otherwise agreed.
We do not deliver abroad (also applies to the Faroe Islands and Greenland).
Your goods can be sent by DAO or GLS.
NOTE: If there is no space at the delivery point, your parcel will be moved to the nearest delivery point, which you will be notified of. If problems arise, contact customer service.
Normal delivery time is 1-3 working days after A Working Theory has approved your order. Longer delivery times can be expected around busy periods such as sales and Christmas. A Working Theory cannot be held responsible for delays at GLS or DAO. In the event of severely delayed goods or missed deliveries, we will of course send you a new item if we have stock.
When ordering both stock items and items specified as a pre-order/order item, we reserve the right to send the order together when the order items are in stock. We reserve the right for printing errors and stock management errors.
CHANGE OR CANCELLATION OF YOUR ORDER:
If you wish to change or cancel your order, contact kundeservice@aworkingtheory.dk as soon as possible. If your order has been shipped. Then you still have 14 days to cancel your order. See the section below regarding the right of cancellation and return.
RIGHT OF CANCELLATION AND RETURN
If you are not satisfied with your purchase on aworkingtheory.dk, you are welcome to return the item to us. It is a prerequisite that the product is in the same condition as when you received it, that it has not been damaged or washed. There is a 14-day full right of return on goods purchased in our webshop.
The period is calculated from the day you receive the order. Note that if you have chosen delivery to the parcel shop, the cancellation period starts on the day the order is delivered to the parcel shop.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by email at kundeservice@aworkingtheory.dk. In the message, you must make it clear that you wish to use your right of withdrawal. If you want to send the item back to us, you must fill in the attached return slip and send the item to:
A Working Theory ApS
Stengård's Alle 95
2800 Kongens Lyngby
Attn: Michelle Wadskjær
Note: We do NOT accept packages sent by cash on delivery or parcels sent without distribution. That is We do not receive packages sent to parcel shops.
When returning, you are responsible for ensuring that the item is properly packed.
You bear the risk for the goods from the time the goods are made. Remember to get a receipt for handing in the package.
You can also use the attached return label. If you use the attached return label, DKK 40 will be deducted from your refund.
You cannot regret it by simply refusing to receive the item without giving a clear notice of this at the same time.
ATTENTION! it is not possible to collect or deliver packages directly to our address unless this has been agreed in advance.
BACK PAYMENT:
It takes 4-7 business days from the time we receive the package until we refund the amount to the payment card used. However, there may be longer waiting times around Christmas, sales and public holidays.
RIGHT OF COMPLAINT:
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material, manufacturing and if the product has been damaged during transport to you. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product.
For complaints, you can contact us directly by email kunderservice@aworkingtheory.dk. Please elaborate on what the problem is with the product in question. If the complaint is accepted by us, we will refund the entire purchase price and all transport costs.
You must advertise in a "reasonable time" after you have discovered the defect/error.
Read more about your right to complain on the Danish Competition and Consumer Authority's website.
For returns, complaints and use of the right of withdrawal, the item must be sent to:
A Working Theory ApS
Stengård's Alle 95
2800 Kongens Lyngby
Attn: Michelle Wadskjær
ATTENTION! Shipments are not accepted per cash on delivery.
COMPLAINT OPTIONS:
If you want to complain about your purchase, you must contact kunderservice@aworkingtheory.dk
DISCUSS:
For any dispute regarding aworkingtheory.dk. its agreements or purchased from it fall under Danish law and must be dealt with by a Danish court unless otherwise determined by mandatory law.
PERSONAL INFORMATION/SECURITY:
We need the following information when you shop with us:
Name, address, phone no. and email address.
We register and pass on the personal data that is necessary to be able to deliver the goods to you.
The personal information is registered at aworkingtheory.dk and stored for five years, after which the information is deleted.
We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
You have the right to be informed about which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: kundeservice@aworkingtheory.dk